Tuesday 10th September 2013 15:00
- 16:00 BST
If you're considering or have already chosen Microsoft Lync as your Enterprise Voice platform, you'll want to make the most of your investment.
Have you considered using Microsoft Lync for your contact centre or help desk?
Extending Microsoft Lync to other business units such as the contact centre is an easy way to add functionality to your existing Microsoft Lync environment.
The webinar will evaluate common pitfalls associated with legacy systems and discuss the benefits of a Lync-native solution that removes system redundancy and high costs.
Join risual and Clarity as we present how a native solution enables you to simplify administration and decrease costs, without sacrificing on functionality or user experience.
Brian Cain is a Technical Architect at risual Limited. Brian has over seven years’ experience in designing and implementing Microsoft Unified Communications products and over 14 years working in IT and Telecommunications. He has deployed for many UK based and multi-national customers. Brian is passionate about Microsoft UC and keen to ensure that customers reap the benefits of a successful Microsoft UC deployment.
Craig Reishus is the Director of Business Development at Clarity. Craig focuses on Clarity’s Unified Communications Practice Area which includes its popular native-Lync contact centre product, Clarity Connect. In addition, Craig looks to identify and bring to market new products and solutions that leverage Microsoft Lync. He has been working in the telecommunications and software industries for 15 years.